Refund policy

We are happy to refund or exchange any product returned within 30 days of purchase, provided it is unopened and in its original packaging. Shipping costs will be deducted from the refund and are the responsibility of the customer.

Unauthorized Resale Policy

Elleebana products may only be sold by Authorized Elleebana Distributors. Products may not be resold on third-party marketplaces including, but not limited to, Amazon, Walmart, eBay, or similar platforms.

If an order is found to be associated with unauthorized resale activity, or with individuals or businesses distributing products without authorization, the order will be canceled and refunded minus a 25% restocking fee.

We kindly ask that all customers review our licensing and resale requirements prior to placing an order, as these policies are clearly outlined throughout our website and checkout process.

To request a return, please reach out via email and we will provide a return shipping label. Refunds are issued upon inspection at our warehouse. All shipping costs will be deducted from the refund and are the responsibility of the customer.

You can view our full Shop With Confidence page for additional return and shipping FAQs here:
https://www.elleebanalashes.com/pages/shop-with-confidence