Shipping + Returns
Our Policies and Privacy Information
As affiliates of PayPal and Shopify Payments, we adhere to the strict electronic measures to protect your devices and credit/debit card information from unauthorized access. Read about our SSL Secure Connection below.
Our secure checkout is quick and easy to use. PayPal, Amazon Pay, and Shop Pay offer a fast checkout experience with payment installment options now available through Affirm.
Get in touch
Have questions? Get in touch with us at any time on any of our social media pages, email, or phone (call + text!)
Can I Return My Order?
We are happy to refund/exchange any product that is returned to us within 30 days from date of purchase, unopened in it's original packaging.
We will email a return shipping label if your order is damaged or defective upon delivery. Please contact us by phone or email under this circumstance. All other returns can be sent to us at:
1543 S. Randall Rd.
Algonquin, IL 60102
Please include either your original order slip, or your order number/contact information in your return.
As always, contact us via email : firstname.lastname@example.org or phone: 224.802.1364 for any further help/questions!
When Will I Receive My Refund?
Refunds are issues to the original payment method and will reflect within 7-10 business days depending on the bank or institution. For returns, refunds are processed back to you once our warehouse receives and inspects your product.
What Are My Shipping Options?
We ship with UPS exclusivly for reliability and assurance at this time. We currently offer flat rates:
UPS Ground -10$ (1-5 business days)
UPS 2 Day Air: 18$
UPS 1 Day Air: 35$
A 24 Hours Processing Time is added to all ship times. Orders do not ship on Saturday, Sunday and National Holidays. If you need something shipped immidiatly or rushed, please call us at 224.802.1364.
Can I Track My Package?
We always send you an order confirmation email immediately upon placement. You will then receive a second email alerting you that your order has shipped - this will include a tracking link from UPS. This email tends to hide in spam boxes - especially for first time orders! Make sure you move it to your inbox so future delivery alerts make it to you. You also receive emails when your package is out for delivery, and officially been delivered.
What If My Package Is Lost?
Although we do everything in our power at our warehouse to make sure your order is packed properly and safely with all your correct label information, shipping carriers can sometimes have delays or missing packages. In the event your package is lost or stolen upon delivery please file a claim on your tracking link with UPS and contact us within 24 hours of your expeded delivery date. We will refund shipping costs on orders delivered late, and we offer package replacement with signature required on qualifying orders.
Orders over $500 will require a signature every time. Please ensure your shipping information is entered correctly during checkout to avoid any delays, and call us if you need changes made!
SHOP WITH CONFIDENCE
Protection Against Credit Card Fraud
Shopping on ElleebanaLashes.com is safe. Every credit card purchase is covered by our Safe Shopping Guarantee:
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank holds you liable for any of this $50.00, we will cover the liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made on our website while using the secure server.In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Shop Safely And Securely
ElleebanaLashes.com takes great pride in offering a safe and secure online shopping experience.
We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
SECURE SOCKETS LAYER (SSL TECHNOLOGY)
ElleebanaLashes.com technology to provide you with a safe and secure shopping experience possible.
SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.